Roy. is proud to introduce its brand-new division entirely dedicated to after-sales service! A major addition that reflects our commitment to delivering an exceptional experience to our clients.
Under the leadership of Mario Barabé, vice-president of production, this branch was set up to provide ongoing support to all our clients and an experience worthy of the Roy. name.
Let's take a look behind the scenes of this division and how it will contribute to the success of Roy. clients.
What you'll discover in this article:
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Unmatched client satisfaction
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A division led by Mario Barabé, vice-president of production
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An elite team serving clients
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Working in synergy with other departments
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The Roy. promise
Unmatched client satisfaction
This brand-new division is being added to Roy.'s production department. We call it the voice of the client. A branch whose top priority is client satisfaction and the success of their contract.
Behind the voice of the client is an elite team that ensures operational excellence for every client, supporting them from day one, addressing their needs, and providing fast and effective resolution of any issue.
"It's a neutral solutions branch! This division strengthens our clients' experience and offers them ongoing support. We have a team of experts available to them who make sure they're satisfied, right from day one. Roy. has the resources to properly support its clients, advise them, find solutions and put them into action."
A division led by Mario Barabé, vice-president of production
It's Mario Barabé, vice-president of production, who runs this new branch within his department and ensures its success. A natural fit that promises to be a winning match within Roy.
In addition to being highly analytical, Mario is a man of strong relationships: the kind you start, develop and maintain over time. This great skill allows him to be accessible and available to his clients so he can offer them solutions tailored to their needs.
From attendant to vice-president
One of Mario's great strengths lies in his years of experience at Roy., as well as his thirst for constant learning and self-improvement. He began his journey as a cleaning attendant 24 years ago. A student job that turned into a truly thriving career.
Over the years, Mario climbed the ranks within the organization while earning degrees and school certifications along the way. Academic knowledge that he has, in fact, always put to brilliant use to expand his responsibilities and ambitions at Roy. Today, he holds the well-earned position of vice-president of production, where he continues to bring his expertise and know-how to move the company forward.
An elite team serving clients
The after-sales service division brings together a team of experts trained to support clients, meet their needs, optimize processes and maintain strong business relationships with partners.
Mario built his team by selecting members who were already working within the company. Who better than colleagues who already know the clients to support them even better?
"To guarantee optimal service, I wanted the specialists in contact with clients to be people who already fully understand the specifics of each building. Our production department experts are best positioned to deliver an outstanding client experience, given their deep knowledge of the trade and their people skills. By expanding their responsibilities within the department, we're also diversifying their day-to-day work at Roy. and strengthening the effectiveness of our after-sales service."
Working in synergy with other departments
Since Roy.'s success is a team effort, it was only natural to position the division as an ally to the other departments.
"What makes after-sales service successful is the division's ability to collaborate with the right internal resources to resolve issues quickly and effectively. While our main ally is the Operations department, we also work closely with other departments to draw on their specific expertise. All for the greater benefit of our clients!"
The Roy. promise
The creation of a division exclusively dedicated to after-sales service reflects our promise to deliver a memorable client experience. Under the leadership of Mario Barabé, our elite team is ready to meet clients' needs.
We consider our clients' voice to be a top priority and their satisfaction to be key to Roy.'s success.
We can't wait to collaborate with our partners!
