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At ROY.
We believe that digital evolution is an essential lever for offering our customers greater quality and transparency.

Numérique sans casquette
Employé avec client

At ROY Services, innovation is guided by a clear objective:

simplify customer relations and improve the daily experience.

We develop and integrate innovative solutions that allow our clients to better understand the services provided, to track ongoing actions and to collaborate efficiently with our teams.

Our tangibles actions

Measurable and Visual Inspections

Professional quality monitoring

Outil inspection 3Outil inspection 2
  • Standardized inspections
  • Traceability of findings
  • Structured corrective action tracking
  • Works offline with delayed synchronization

Work Route Monitoring solution

Transparency, rigor and efficiency

Suivi des routes
  • Work Tracking and Monitoring
  • Improved monitoring
  • A complete, room-by-room view
  • Reduced operational discrepancies

Operations Directors Portal (DOP)

Portail DOP
  • Consolidated view of contracts and changes requested by the client
  • Monitoring of quality indicators
  • Reduced administrative time
  • Fast quote generator with pre-filled template for one-off jobs and approval tracking

Robotic washer and vacuum cleaner

A more consistent and measurable cleaning quality

Robot laveur

Enables cleaning during peak periods without additional staff

  • Transparency through data
  • A modern and innovative view of the building
  • Cost reduction

Customer portal and ticketing

Employé et client sur ordinateur
  • Access to inspections
  • Structured complaint and request handling
  • Clear prioritization of issues
  • A complete history of interventions
  • Improved responsiveness from our teams
  • Ticket history and statuses visible to the client and internal users

Connected devices (IoT)

Demand-based SMART cleaning

Équipements connectés IOT
  • IoT sensors to track foot traffic, fill levels, etc.
  • Access to robot data (areas covered, number of cycles, alerts)
  • Automatic alerts if anomalies are detected (e.g., full bin, empty dispenser)
Portail DOP image

Our approach to digital transformation

Digital evolution is at the heart of our continuous improvement approach. It allows us to offer our clients more rigorous, transparent services that are better aligned with the current realities of property management.

By integrating digital tools for tracking, inspection, communication and data analysis, we strengthen the consistency of quality, speed of response and traceability of our operations.

These initiatives are not isolated projects: they are part of a structured vision to better support our field teams, simplify management for our customers and sustainably improve the customer experience.

Nettoyage avec drone

Our vision for the future

Our digital evolution process is constantly improving. In addition to the solutions already deployed, we are actively exploring new approaches, including the responsible use of artificial intelligence, to better value data, support decision-making and anticipate operational challenges.

These future directions are part of a long-term vision: to integrate useful, proven technologies focused on creating value for our customers, while maintaining high standards of quality, transparency and operational rigor.