At Roy., learning is far more than an onboarding step: it's a true culture, rooted in our DNA for 70 years. We believe that training, supporting, and helping our employees grow is the key to exceptional service in commercial cleaning.
At the heart of this mission is Lucie Émond, a trainer at Roy. With nearly 25 years of experience in the field, she has mastered every facet of the trade and knows just how much a well-structured training program can make all the difference. Today, she passes on her knowledge with care and energy to equip the talent of tomorrow.
What you'll discover in this article:
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Investing in our talent, a commitment that spans generations
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Training and welcoming new talent at Campus Roy.
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Continuously learning the trade through LMS training
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Leaders in constant growth
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Want to grow your career at Roy.?
Investing in our talent, a commitment that spans generations
For 70 years, investing in our talent has been at the heart of Roy.'s priorities. This commitment has grown stronger and richer across three generations at the helm of Roy. Today, under the leadership of President Julie Roy, we are constantly reinventing our development practices to better support our teams, nurture their potential, and ensure consistent expertise that lives up to the excellence of our name.
"The goal is to offer flawless, consistent service, while giving everyone the means to grow and evolve in their role. It's our way of valuing and supporting our 2,550 employees every day. After all, they are the ones who embody our distinctive brand promise to our clients. Through training, they have all the tools they need to deliver service that lives up to our commitment."
- Lucie Émond
Training and welcoming new talent at Campus Roy.
It all begins at Campus Roy., where every new recruit completes paid training to learn the art of commercial cleaning. This is a key first step, since no experience or specific education is required to join the Roy. team.
Lucie Émond and her colleague Romain Thibault guide every new employee there, teaching them the basics of the trade: cleaning techniques, protocols to follow, and on-site safety rules.
According to Lucie Émond, one of the great strengths of Roy.'s training program lies in the expertise of its trainers, true veterans of the trade: "Having worked in the field ourselves, we deliver training that's tailored to the day-to-day reality new recruits will face. We've been there, and giving new hires the tools to succeed is essential to us."
Beyond skills, Campus Roy. is a key step for absorbing the company's culture. It's where essential values are passed on: solidarity, courage, authenticity, and proactivity, which guide everything we do every day.
More confident employees, right from their first shift
"Initial training at Campus Roy. gives employees the skills and essential landmarks to approach their first shift with confidence. By mastering the techniques, protocols, and expectations from the very start, they gain confidence and can fully focus on doing their job well."
- Lucie Émond
No need to worry! All the information learned during training remains accessible on the job. Our employees have access to comprehensive documentation to help them day to day. Posters are also displayed in break rooms and other areas as a handy reminder.
Not to mention the essential role of contract supervisors, always on hand to guide and train new employees during their first shifts. Everything is designed to make life easier for our teams and to ensure they feel supported in their work.
Continuously learning the trade through LMS training
At Roy., learning doesn't stop after onboarding! Thanks to our LMS (Learning Management System) platforms, every employee has access to a true knowledge library to hone their skills and grow throughout their career.
"Since 2022, our video modules have given instant access to Roy.'s know-how, anytime and anywhere. It's an initiative we're very proud of, because it allows our employees to keep learning and deepen their skills at their own pace."
- Lucie Émond
Lucie Émond explains that every challenge encountered on the job or in the employee experience has a video solution offering hands-on guidance: understanding a pay stub, mastering the different vacuum models, properly mixing cleaning products, knowing which product to use on a specific surface, and more. Everything is centralized in this library.
Standardizing Roy.'s excellence
Thanks to LMS online training, no matter the worksite, our teams follow the same methods and deliver reliable, consistent service. This consistency strengthens our clients' trust and reflects our high standards for cleanliness and rigour.
"Training is so much more than technical learning: it's a mark of quality and pride. By giving our employees the tools to succeed, we make sure everyone can deliver flawless service that lives up to our standards."
- Lucie Émond
Leaders in constant growth
At Roy., supporting our leaders is a priority. Being a supervisor or foreman isn't something you can improvise: these roles require skills in management, communication, and team engagement. To ensure their success, we invest in their development from the moment they step into the role.
The Leaders Academy was created to equip them for their new reality. There, they learn to adapt their management style to new generations, strengthen team engagement, and cultivate caring, effective leadership. As the first point of contact for employees, they play a key role in their motivation and performance. Training them means ensuring every team benefits from solid, inspiring guidance.
"A good leader is someone who knows how to listen to, support, and motivate their team. We give them all the tools to become effective, people-focused managers, capable of helping the talent around them grow."
- Lucie Émond
Want to grow your career at Roy.?
Joining Roy. is so much more than just a job, it's the opportunity to become part of a big family that values its members and offers them a stimulating work environment. If you're ready to take on this challenge, don't hesitate to apply to one of our job postings. You're exactly who we're looking for!
In addition to working in beautiful buildings, we offer a full range of benefits, such as:
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A competitive salary based on current decrees, which currently set the hourly rate at $20.30 to $20.47 depending on the tasks performed.
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A generous group insurance and group RRSP program.
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Paid vacation.
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Paid onboarding and development training at Campus Roy.
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Opportunities for advancement and career growth.
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A large, diverse, respectful family that champions inclusion.
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A top-employer culture.
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And so much more!
Ready to be part of this learning culture and take on new challenges? Check out the job openings in your area!
